The promise, in one line
If one of our workers doesn't show, we start sourcing a replacement within two hours of you telling us.
Our desk runs 24/7, so it works at 6am on a Sunday too. Full terms are in your service agreement.
What happens, step by step
Tell us straight away
Ring 020 8154 5427. The sooner you call, the more time we have to fix it.
We start finding cover
Within two hours of your call, we're actively sourcing a replacement from workers on our books.
You get updates
Your named contact tells you who's coming and when, until the shift is filled.
We learn from it
We look into why it happened, so it's less likely to happen again.
What's covered
| Situation | What we do |
|---|---|
| A worker doesn't turn up for a shift | We start sourcing a replacement within two hours of being told |
| No-show at night, at a weekend or on a bank holiday | Same response. Our desk is open 24/7 |
| The role needs tickets (CSCS, forklift, food hygiene, licence) | We look for a replacement who holds them |
| Anything not listed here | Check your service agreement, or call us and we'll talk it through |
What we need from you
A quick fix needs good information. These four things help us most.
What a guarantee can and can't do
We can't promise a particular person will turn up every time. Nobody honestly can. What we promise is speed, effort and a person you can call. Our vetting (ID, right to work, references and tickets) is there to make no-shows rare. When one happens, we get on it.
Want to know how we pick workers in the first place? Read why employers choose us or about Staff-Direct. Ready to book? Request staff now.
Questions we get asked
What is the Staff-Direct no-show guarantee?
If one of our workers doesn't turn up, we start sourcing a replacement within two hours of you telling us. Our desk runs 24/7, so it applies at night, at weekends and on bank holidays.
How fast will I get a replacement?
We start sourcing within two hours of being told. How soon the replacement is on site depends on the role, the location and any tickets needed, and your named contact keeps you updated.
Does the guarantee cover nights and weekends?
Yes. Our desk is open 24 hours a day, seven days a week, so a no-show at 6am on a Sunday gets the same response as one on a weekday afternoon.
Where can I read the full terms?
Full terms are in your service agreement. Call 020 8154 5427 or email [email protected] and we'll send them over.
Is there a fee if I take a temp on permanently?
No transfer fee applies after the qualifying period set out in your terms. Before then, a fee may apply, and we'll tell you what it is upfront.
Covered when it matters. Ring us.
If someone doesn't turn up, call and a person picks up. We'll start finding cover.
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