Front of House Jobs in Victoria


Front of house jobs play a crucial role in the hospitality industry, particularly in Victoria. From hotels to restaurants and other service-oriented establishments, the front of house staff is responsible for creating a positive first impression and ensuring a smooth customer experience. This article will explore the various front of house jobs available in Victoria, highlighting their key responsibilities, skills required, and opportunities for career growth.

Hotel Front Desk Jobs

One of the most common front of house jobs in Victoria can be found at hotel front desks. Hotel front desk staff are responsible for greeting guests, checking them in and out, managing reservations, and providing information about the hotel’s amenities and local attractions. This role requires excellent communication and customer service skills, as well as the ability to multitask and work in a fast-paced environment. Opportunities for career growth in hotel front desk jobs include becoming a front office manager or transitioning into other roles within the hotel industry, such as sales or event planning.

Restaurant Host/Hostess Jobs

Restaurant host/hostess jobs are another popular front of house option in Victoria. The primary responsibility of a restaurant host/hostess is to warmly welcome guests, seat them at appropriate tables, and manage the waiting list during busy periods. Additionally, they may be responsible for answering phone calls, taking reservations, and coordinating with servers and kitchen staff. A friendly and outgoing personality is essential for success in this role, along with strong organizational skills and the ability to handle stressful situations. Career advancement in restaurant host/hostess jobs can involve moving into supervisory roles, such as a head host/hostess or restaurant manager.

Concierge Positions

Concierge positions are highly sought after front of house jobs in Victoria, particularly in upscale hotels or luxury apartment buildings. Concierges are responsible for providing exceptional customer service to guests or residents by assisting with travel arrangements, booking reservations for restaurants or events, and providing information about local attractions and services. This role requires excellent communication and problem-solving skills, as well as extensive knowledge of the local area. With experience and additional training, concierges can advance to higher-level positions within the hospitality industry, such as a guest relations manager or a concierge manager.

Theatre Usher Jobs

For those passionate about the arts, theatre usher jobs offer an exciting opportunity to work front of house in Victoria’s vibrant performing arts scene. Theatre ushers are responsible for greeting patrons, directing them to their seats, and assisting with any questions or concerns. They also help maintain order during performances and ensure the safety of the audience. This role requires exceptional customer service skills, attention to detail, and the ability to handle stressful situations under pressure. Career growth in theatre usher jobs can involve moving into supervisory roles or transitioning into other areas of the entertainment industry, such as event management or venue operations.

Opportunities for Career Growth

Regardless of the specific front of house job in Victoria, there are numerous opportunities for career growth and advancement. In addition to the aforementioned promotions within each role, individuals can also pursue additional education or certifications to enhance their skills and increase their marketability. For example, completing courses in hotel management, hospitality operations, or event planning can open doors to higher-level positions and increased responsibilities. Networking within the industry and keeping up with current industry trends can also lead to new and exciting career opportunities.


Front of house jobs in Victoria are diverse and offer numerous opportunities for individuals interested in pursuing a career in the hospitality industry. From hotel front desk jobs to restaurant host/hostess roles, concierge positions, and theatre usher jobs, each job requires specific skills and offers its own unique experiences. Regardless of the chosen path, front of house jobs can serve as a stepping stone for career growth and advancement. With a commitment to providing exceptional customer service and a willingness to continuously learn and adapt, individuals can thrive in the front of house industry, creating memorable experiences for guests and patrons alike.