Front of House Jobs in Southwark


Southwark, located in the heart of London, is a vibrant borough with a rich cultural heritage and a thriving hospitality industry. With its iconic landmarks, bustling markets, and world-class theaters, Southwark attracts millions of visitors each year. In order to cater to the needs of these visitors and ensure a seamless experience, there is a constant demand for skilled professionals in front of house jobs. From receptionists to ushers and concierge staff, these individuals play a crucial role in the hospitality sector. This article will explore the various front of house jobs available in Southwark and shed light on the skills and qualifications required for success in these roles.

The Role of Receptionists

Receptionists are the first point of contact for visitors and guests in hotels, restaurants, and corporate offices. They are responsible for providing a warm and welcoming atmosphere, answering phone calls, managing reservations, and assisting with any inquiries. Excellent communication skills, both verbal and written, are essential for receptionists, as they need to interact with a diverse range of people on a daily basis. Furthermore, good organizational skills and the ability to multitask are crucial in this fast-paced environment.

Ushers in Theaters and Events

Theaters and event venues in Southwark rely heavily on ushers to ensure the smooth running of performances and events. Ushers are responsible for guiding guests to their seats, managing crowd control, and providing any necessary assistance during the event. In addition to exceptional customer service skills, ushers need to have a good understanding of the venue layout and be able to handle any last-minute changes or emergencies. A calm and composed demeanor is essential in this role, as ushers often need to deal with large crowds and unexpected situations.

Concierge Services

Hotels in Southwark place a great emphasis on providing exceptional concierge services to their guests. Concierge staff are responsible for offering personalized assistance to hotel guests, including making reservations, arranging transportation, and providing recommendations for local attractions and dining options. This role requires a deep knowledge of the local area, excellent interpersonal skills, and the ability to work well under pressure. A friendly and approachable personality is also crucial, as concierge staff often form strong relationships with guests and become trusted sources of information and support.

Skills and Qualifications

While each front of house job may have specific requirements, there are some skills and qualifications that are universally valued in the industry. A strong command of the English language, both spoken and written, is essential in order to effectively communicate with guests and colleagues. In addition, a friendly and outgoing personality, coupled with excellent customer service skills, is highly sought after. Proficiency in using technology, such as reservation systems and communication software, is also often required in front of house roles.

Some employers may prefer candidates with prior experience in the hospitality industry, but for entry-level positions, a positive attitude, willingness to learn, and a strong work ethic can compensate for a lack of experience. It is important for individuals seeking front of house jobs to be well-groomed and presentable, as they are often the face of the organization or venue.


The front of house jobs in Southwark play a crucial role in providing exceptional customer service to the borough’s visitors and guests. From receptionists to ushers and concierge staff, these professionals ensure that every interaction is pleasant and memorable. The skills required for success in these roles include excellent communication skills, a friendly and outgoing personality, and the ability to multitask in a fast-paced environment. With its vibrant hospitality industry and rich cultural heritage, Southwark offers numerous opportunities for individuals looking to pursue a career in front of house jobs. By acquiring the necessary skills and qualifications, aspiring professionals can embark on a fulfilling and rewarding career in the heart of London.